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We Get These Questions A Lot
So let's clear things up. If you still need help, we're just a message away.
Got Questions? Let's Clear Things Up
Top 10 Questions Business Owners Ask Us
1. What services do you offer?
We offer bookkeeping, tax returns, payroll, advisory, VAT support, and more.
See our full services here
.
2. Who do you typically work with?
We work with small and medium-sized business owners in the food & beverage, retail, media, construction, sole traders and startup sectors.
3. Do I need to be based in London to work with you?
Nope! We're a remote-first firm and serve clients across the UK.
4. What accounting software do you use?
We work with Xero, QuickBooks, and cloud-based platforms. We can advise what suits you best.
Learn more here
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5. Can you help clean up my messy accounts?
Absolutely. We specialise in sorting things out-no judgment, just solutions.
Explore our Bookkeeping Plans
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6. How much do your services cost?
We offer fixed monthly plans and custom packages.
Let's talk here
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7. How do I get started?
It starts with a free 15-minute call.
Book your call here
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8. Do you help with HMRC issues?
Yes. We handle HMRC correspondence and resolve queries for you.
Learn about our Tax Services
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9. Is there a contract or long-term tie-in?
No long tie-ins. We work month-to-month and earn your trust with results.
10. What makes BondEsq different?
We're human, helpful, and hands-on. You'll always feel supported, not confused.
Top 11 Bookkeeping Questions
1. What's included in your bookkeeping plans?
From bank reconciliation to VAT filings and payroll-our plans are tiered for every stage.
See all plans
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2. Can you take over mid-year?
Yes! We onboard anytime-even if it's mid-year or mid-crisis.
3. Do you work with sole traders?
Definitely. Our Economy Plan was made for you.
View the Economy Plan
.
4. How often will I get reports?
It depends on your plan-monthly, quarterly, or end-of-year. Choose what suits your pace.
5. Do you help with Making Tax Digital (MTD)?
Yes, we ensure full MTD compliance.
See our VAT Support
.
6. I have receipts everywhere. Can you help?
Yes. We help digitise, track, and organise receipts. You'll feel clear and in control again.
7. Is payroll included in bookkeeping?
Payroll is included in Premium, Business, and First Class plans.
See Payroll Options
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8. How do I switch from my current bookkeeper?
We'll guide the full transition, including chasing records and data securely.
9. What software do you use?
Mostly Xero and QuickBooks. But we adapt to your needs.
Learn more
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10. Can I cancel anytime?
Yes, it's month-to-month. No hassle, no hidden terms.
11. Do you offer fixed-fee bookkeeping and payroll in London?
Yes. We offer transparent, fixed monthly pricing for bookkeeping and payroll across London. Pricing scales with your business size, and payroll includes RTI submissions and pensions.
Top 10 Accounting Questions
1. Do you file Self-Assessment tax returns?
Yes, including guidance, filing, and reminders.
Explore Tax Support
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2. Can you help with company accounts?
Absolutely. We handle year-end accounts, CT600, and Companies House filing.
3. What's included in your consulting services?
Budgeting, forecasting, strategic advice, and more.
See Consulting Details
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4. Do you help with HMRC investigations?
Yes. We represent you, prepare the documentation, and reduce stress.
5. Can I get help planning for tax savings?
Yes. That's part of our advisory and compliance support.
See Tax Planning
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6. What's the difference between accounting and bookkeeping?
Bookkeeping tracks what happened. Accounting helps you make decisions based on it.
7. Do I need to register for VAT?
If your turnover exceeds £90,000 (2024-25 threshold), yes. We can assess this for you.
VAT Guidance Here
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8. Do you offer monthly reporting?
Yes. Monthly reporting is available in our Business and First Class plans.
View Plans
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9. What's included in internal controls?
We help design financial systems that reduce fraud and improve accuracy.
See Internal Controls
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10. Can you work with my in-house team?
Yes. We collaborate with in-house bookkeepers, staff, or directors.
Top VAT Questions
1. When do I need to register for VAT?
If your business turnover exceeds £90,000 in a 12-month period, registration is mandatory.
More VAT Guidance
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2. Can I reclaim VAT on expenses?
Yes, as long as those expenses are for business purposes and properly documented.
3. How often do I need to file VAT returns?
Usually quarterly, but some businesses file annually or monthly.
4. What's Making Tax Digital (MTD)?
It's a HMRC initiative requiring digital VAT records and filing through approved software.
See how we help
.
5. What if I miss a VAT deadline?
HMRC may issue penalties and interest. We help you avoid that by staying ahead of deadlines.
6. Can you handle my VAT filing?
Absolutely. We take care of everything from calculations to submissions.
Learn more
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7. Should I charge VAT to overseas clients?
That depends on where they're based and what you're selling. We'll advise you correctly.
8. What records do I need to keep?
You must keep invoices, receipts, and digital copies for at least 6 years.
Top Payroll Questions
1. Do you manage payroll for small businesses?
Yes. From 1 to 100+ employees-we process it all.
Explore Payroll Services
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2. How do you handle pensions and auto-enrolment?
We manage NEST and other schemes to ensure compliance.
3. What if I pay contractors under CIS?
We handle CIS deductions, reporting, and submissions to HMRC.
View CIS Support
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4. Can you handle Real Time Information (RTI)?
Yes, we submit every payslip in real time to HMRC to avoid fines.
5. Is payroll included in bookkeeping?
In our Premium and higher plans-yes.
See What's Included
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6. What if I need to run payroll urgently?
We offer next-day payroll processing for emergencies.
7. Can employees access payslips?
Yes. We set up online portals for your team to view payslips securely.
Top Industry-Specific Questions
1. Do you work with restaurants and cafés?
Yes. We help manage margins, VAT on food, and tip allocations.
See F&B Support
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2. Can you support retail shops?
Absolutely. We help with stock control, POS integration, and seasonal planning.
Retail Help Here
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3. What about creatives and media businesses?
From freelance invoices to royalty tracking-we get the creative world.
Explore Media & Entertainment
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4. Do you help construction businesses?
Yes. We manage CIS, project-based accounting, and cash flow forecasting.
See Construction Services
.
5. I'm a startup. Can you help me grow?
Of course. We guide setup, grant applications, and ongoing growth.
Support for Startups
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Didn’t find what you were looking for?
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