Refund Policy

Clear refund rules for services, downloads and paid resources.

This Refund Policy explains how BondEsq handles refund and cancellation requests for paid digital resources, templates, guides, consultations, advisory sessions, subscriptions and client service fees.

Clear and fair review process Digital resources explained Service fees handled by scope Statutory rights not affected
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Refund summary

What this Refund Policy covers.

This policy is designed for BondEsq’s website, paid resources, downloads, consultation bookings, subscriptions and client service fees.

Digital resources

Templates, guides, PDFs, spreadsheets, checklists and downloadable materials may have limited refund rights after access or download.

Consultations

Refunds for booked sessions may depend on notice, preparation started, attendance, cancellation timing and agreed terms.

Client services

Accounting, bookkeeping, payroll, tax and advisory fees are usually governed by the agreed scope, invoice or engagement terms.

Subscriptions

Subscription refunds or cancellations may depend on the subscription terms, billing period and whether access has been used.

Statutory rights

This policy does not remove any legal rights consumers may have under applicable UK consumer protection law.

Request process

Refund requests should be sent in writing with payment details, order details and a clear explanation of the issue.

Full refund policy

Refund Policy details.

This page should be read alongside any specific proposal, invoice, checkout information, subscription terms or client engagement terms.

Last updated: June 2026

1. Who we are

This website is operated by BondEsq Accounting & Bookkeeping Services Ltd.

In this Refund Policy, “BondEsq”, “we”, “us” and “our” refer to BondEsq Accounting & Bookkeeping Services Ltd.

If you have questions about this Refund Policy, contact us at info@bondesq.com.

2. What this Refund Policy covers

This Refund Policy applies to purchases, payments or bookings made through the BondEsq website or directly with BondEsq where no more specific refund terms have been agreed.

It may cover:

  • paid downloadable templates, guides, PDFs, spreadsheets, checklists or digital resources;
  • paid consultations, advisory calls, reviews or planning sessions;
  • paid online tools, toolkits, subscriptions or resource access;
  • fixed-fee services, advisory projects or client work;
  • deposits, upfront payments, retainers or monthly service fees.

If a proposal, invoice, engagement letter, payment page, subscription agreement or client service agreement provides specific refund or cancellation terms, those specific terms will usually apply.

3. Free guides, templates and resources

Many BondEsq guides, templates, checklists, calculators and resources may be provided free of charge.

Because no payment is made for free resources, refunds will not usually apply. However, if you experience a technical issue accessing a free resource, you can contact us and we may try to help where reasonably possible.

4. Paid digital products and downloadable resources

Paid digital products may include downloadable templates, spreadsheets, PDFs, checklists, guides, calculators, toolkits or other digital resources.

Once a digital product has been accessed, downloaded, emailed, unlocked or made available to you, refunds may be limited because the digital content has already been supplied.

  • If you purchase a digital resource by mistake, contact us as soon as possible.
  • If the file is faulty, corrupted or not accessible, we may provide a replacement or corrected version.
  • If the wrong file was supplied, we may provide the correct file.
  • If a digital resource has already been accessed or downloaded, we may refuse a refund unless required by law or unless we choose to offer one at our discretion.

This does not affect any statutory rights you may have where digital content is faulty, not as described or not supplied properly.

5. Consultations, advisory sessions and paid calls

BondEsq may offer paid consultations, tax reviews, advisory sessions, planning calls, finance reviews or similar booked sessions.

Refunds for paid sessions depend on timing, preparation and delivery.

Before the session

If you cancel with reasonable notice before we begin preparation or deliver the session, we may offer a refund, credit or reschedule option.

After preparation has started

If BondEsq has already reviewed information, prepared for the session, created notes, carried out research or allocated time, we may deduct a reasonable amount or refuse a full refund.

Missed sessions

If you do not attend a booked session and do not give reasonable notice, the fee may be non-refundable.

Rescheduling

Where possible, BondEsq may allow a session to be rescheduled rather than refunded. This will depend on availability and the circumstances.

6. Client services, retainers and fixed-fee work

Client services may include accounting, bookkeeping, payroll, VAT, tax, compliance, advisory, business support, onboarding, cleanup, management accounts or other professional services.

Refunds for client services are usually governed by:

  • the agreed proposal or quote;
  • the engagement letter;
  • the agreed service scope;
  • the invoice terms;
  • the payment plan or subscription terms;
  • the amount of work already completed or time already allocated;
  • any third-party costs, software costs or filing work already incurred.

Where work has already started or time has been allocated, refunds may be reduced or not available for the part of the service already delivered, prepared, reserved or committed.

If a client wishes to cancel an ongoing service, we will review the agreed terms, billing period, work completed, work in progress, handover requirements and any outstanding fees.

7. Subscriptions, memberships or recurring payments

BondEsq may offer subscriptions, memberships, access plans or recurring payment services in the future.

Subscription refunds and cancellations may depend on:

  • the subscription terms shown at sign-up;
  • the billing period;
  • whether digital access, tools or resources have been used;
  • whether services have already been provided during the billing period;
  • whether cancellation notice was given before the next billing date.

Unless stated otherwise, cancelling a subscription may stop future billing but may not automatically create a refund for the current billing period where access or services have already been provided.

8. Cancellations

If you want to cancel a purchase, booking or service, contact BondEsq as soon as possible.

Cancellation rights may vary depending on whether the purchase relates to:

  • a digital product;
  • a booked service or consultation;
  • ongoing client services;
  • a subscription or recurring service;
  • a bespoke project or fixed-fee engagement.

Where work has already started, a resource has been accessed, or time has been allocated, any refund may be limited.

9. Statutory rights

Nothing in this Refund Policy affects any statutory rights you may have under applicable UK consumer protection law.

Consumer cancellation and refund rights may depend on the type of purchase, how it was made, whether you are acting as a consumer or business, whether digital content has been accessed, whether a service has started, and what information was provided before purchase.

If you are purchasing as a business, different rules may apply compared with purchases made by an individual consumer.

10. How to request a refund

To request a refund, email BondEsq at info@bondesq.com.

Please include:

  • your name;
  • your email address used for the purchase or booking;
  • the date of purchase or booking;
  • the product, resource, consultation or service purchased;
  • the invoice number or payment reference, if available;
  • a clear explanation of why you are requesting a refund;
  • any relevant screenshots or supporting information.

We may ask for further information before making a decision.

11. Processing refunds

If a refund is approved, we will normally process it using the original payment method where possible.

Refund timing may depend on the payment processor, bank, card provider or platform used.

We may deduct reasonable amounts where work has already been completed, preparation has started, access has been provided, third-party costs have been incurred, or the agreed terms allow deductions.

12. Chargebacks and payment disputes

If you have a payment concern, please contact BondEsq first so we can review the issue and try to resolve it.

Where a chargeback or payment dispute is raised after a service has been delivered, a digital resource has been accessed, or work has been completed, we may provide evidence to the payment provider, including invoices, correspondence, access records, service records or delivery details.

13. Situations where refunds may not be available

Refunds may not be available where:

  • a digital file has already been accessed, downloaded, supplied or unlocked;
  • a consultation has already taken place;
  • you missed a booked session without reasonable notice;
  • BondEsq has already started preparation, review, research or advisory work;
  • client service work has already been completed or partly completed;
  • third-party costs, filing fees, software costs or administrative costs have been incurred;
  • the request is made outside the cancellation or refund period stated in the relevant terms;
  • the issue is caused by incorrect information supplied by the user or client;
  • the request relates to dissatisfaction with an outcome that was not guaranteed.

15. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our website, paid resources, subscriptions, services, payment systems, legal requirements or business practices.

When we update this policy, we may change the “last updated” date shown on this page.

16. Contact us

If you have questions about this Refund Policy or want to request a refund review, contact BondEsq at:

Email: info@bondesq.com

FAQs

Refund Policy FAQs.

These answers explain the practical points most visitors need to understand.

Refunds may be limited once a digital file has been accessed, downloaded, emailed, unlocked or supplied. If the file is faulty or incorrect, contact BondEsq so we can review it.
You should contact us as soon as possible. Refunds or rescheduling may depend on notice, preparation already completed, and whether the session has taken place.
Monthly fees are usually governed by the agreed service scope, billing terms, engagement letter or proposal. Refunds may not be available where work has started, time has been allocated or services have been delivered.
No. Nothing in this Refund Policy affects statutory rights you may have under applicable UK consumer protection law.
Email info@bondesq.com with your name, purchase or booking details, payment reference if available, and a clear explanation of why you are requesting a refund.

Refunds should be handled clearly and fairly.

This policy helps explain what happens when a paid resource, booking, subscription or client service needs to be reviewed.

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